Research points to a generally corrosive impact of AI answer engines on the news ecosystem, getting answers wrong and undermining trust. It found that the likes of Perplexity and Google AI Overviews are stealing publisher traffic but also contributing to declining trust in the news industry by giving distorted answers. The research concludes: “If AI assistants are not yet a reliable way to access the news, but many consumers trust them to be accurate, we have a problem.”
Source: AI companies steal publisher traffic then undermine trust by getting answers wrong